Set Up Email in Outlook 2011 for Mac

This article covers setting up an email account in Outlook 2011 for Mac OS X. Outlook 2011 is a new version of Microsoft Outlook specially for Mac. You can set up Outlook 2011 to send and receive email via your email service at WebHostingBuzz.

Make sure you have the latest version of Outlook for Mac

Launch your Outlook 2011 and click ‘Help’ in the top menu, and then click ‘Check for Updates’. The application will now tell you if there are any updates. Follow the instructions you’ll see to install available updates. For further assistance on updating your Microsoft software, please check out Outlook for Mac and Office for Mac product pages at

Add your email account

Click ‘Tools’ in the top menu and then click ‘Accounts’. Choose ‘E-mail’ in the menu that appears.

Email account information

Fill in the form as follows:

  • E-mail address: enter the e-mail address you want to add, for example [email protected]
  • Password: the password for this email account (not your cPanel password)
  • User name: [email protected] (make sure to include the full address, including the part)
  • Type: choose POP or IMAP. Please, consult General Email Settings if you’re unsure which one to use
  • Incoming Server:
  • Incoming server port: 110 (for POP) or 143 (for IMAP)
  • Outgoing server:
  • Outgoing server port: 25.  If you fail to connect via port 25, try port 26. If using port 26 results in failure as well – try using port 465 with SSL enabled.

When you have entered all the information, click ‘Add Account’.

At this point you’ll most likely see a dialog box asking whether to allow Microsoft Outlook to access your confidential information stored in your Mac OS X keychain. The reason Microsoft Outlook wants to access the keychain is to store your user name and password for accessing incoming and outgoing email. Click ‘Always Allow’. This allows Outlook to store the user name and password and use it each time you attempt to receive or send messages. If you click ‘Allow’ or ‘Deny’ – you’ll have to enter your email password manually every time you want to send and receive emails.

After that you’ll be automatically taken back to the Accounts window and your newly created account will be listed on the left.

Outlook account information

Microsoft Outlook will automatically add the Account description, but consider changing it, for example, to your email address, so you can easily identify which account corresponds to which email address if you’re going to have multiple accounts in Outlook.

Fill in your Personal Information as follows:

  • Full name: enter a name that will be shown as the sender to all your recipients
  • E-mail address: enter your full email address (like [email protected])

Authentication method

Click ‘More Options’. From the Authentication menu select ‘User Name and Password’. In the ‘User Name’ field enter the same email address as earlier, and its password in the ‘Password’ field. Leave the field for Unqualified domain empty and click ‘OK’.

The next steps show how to sync IMAP folders – follow these if you chose IMAP when setting up your email account.

Synchronize IMAP folders

Click ‘Tools’ in the top menu, then click ‘Accounts’.  Click ‘Advanced’ button located in the bottom right corner of the dialog box. Click ‘Server’ tab. Enter the word INBOX (all uppercase letters) in the ‘IMAP Root Folder’ field. Now click ‘Folders’ tab and do the following:

  • In the ‘Sent’ section set ‘Store sent messages in this folder:’ to ‘Sent (Server)’ in the drop-down menu
  • In the ‘Drafts’ section set ‘Store draft messages in this folder:’ to ‘Drafts (Server)’ in the drop-down menu
  • In the ‘Junk’ section set ‘Store junk messages in this folder:’ to ‘Junk E-mail (Server)’ in the drop-down menu
  • In the ‘Move’ section check the ‘Move deleted messages to this folder:’ and select ‘Trash (Server)’ in the drop-down menu
  • Click ‘OK’

How to delete an account in Outlook 2011

If you want to delete an account – click ‘Tools’ in the top menu, then click ‘Accounts’. Select the account you want to delete by clicking on its name. Then click the minus (-) button in the bottom left corner and click ‘Delete’ in the dialog box to confirm. Note, this action does not delete a mailbox in your cPanel account at WebHostingBuzz.


If you experience problems setting up your email, it would be very helpful if you make screen captures of all your settings, all error messages you see (if any), and include these in your support request.

You can also check the error log of the application by clicking ‘Window’ in the top menu and then clicking ‘Error Log’. You will now see an overview of all errors logged by Outlook 2011. This information can be useful when you contact us.

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