Client-side Website Checks

Before reporting your website as being down and creating a ticket in our Help Desk we highly recommend to test the connectivity between your computer and the server your hosting account is on.

If you’re using Windows – open Command Prompt and execute the following command:


Do not forget to replace with your actual domain name.

After the command finishes executing – copy the results and paste them into the corresponding ticket. Probably, the easiest way for Windows users is to make a screenshot.

Now repeat the above steps, but use another command this time:


If you are on Mac or Linux – the above commands will looks like this:

ping -c 4



You can also use some 3rd party service, like or try to open your website in Google Translate to check if it’s accessible by the rest of the world.

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