Before reporting your website as being down and creating a ticket in our Help Desk we highly recommend to test the connectivity between your computer and the server your hosting account is on.
If you’re using Windows – open Command Prompt and execute the following command:
Do not forget to replace domain.com with your actual domain name.
After the command finishes executing – copy the results and paste them into the corresponding ticket. Probably, the easiest way for Windows users is to make a screenshot.
Now repeat the above steps, but use another command this time:
If you are on Mac or Linux – the above commands will looks like this:
ping -c 4 domain.com
You can also use some 3rd party service, like http://www.isup.me/ or try to open your website in Google Translate to check if it’s accessible by the rest of the world.
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