Client-side Website Checks

Before reporting your website as being down and creating a ticket in our Help Desk we highly recommend to test the connectivity between your computer and the server your hosting account is on.

If you’re using Windows – open Command Prompt and execute the following command:

ping domain.com

Do not forget to replace domain.com with your actual domain name.

After the command finishes executing – copy the results and paste them into the corresponding ticket. Probably, the easiest way for Windows users is to make a screenshot.

Now repeat the above steps, but use another command this time:

tracert domain.com

If you are on Mac or Linux – the above commands will looks like this:

ping -c 4 domain.com

and

traceroute domain.com

You can also use some 3rd party service, like http://www.isup.me/ or try to open your website in Google Translate to check if it’s accessible by the rest of the world.